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y0bama
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Outage West London

Outage with 0-0.5% of the advertised speed. VM stated tthat their engineers are working on the issue. But now get this, they stated that it could take up to June 2017 (6 months!) to fully fix the issue. What a joke.

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Re: Outage West London

Hello y0bama

 

Welcome to our forum, I am sorry for the problems with your connection and for the time taken to resolve them. At the moment we have a couple of issues:-

 

F004994737 Area low SNR - estimated fix currently showing 11/01/2017 18:00:00

 

F004946750 Area high peak time traffic - review date currently showing 28/06/2017

 

Please accept our apologies and thank you for your patience.

Nicola

Virgin Media Forum Team
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