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BEdmonds
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Oneplus 3, chromecast and super hub 3

Hey guys,

I recently switched to Virgin Media broadband, and since the switch my OnePlus 3 has not worked with our 2nd gen Chromecast devices. They all worked fine before and are displaying fine on other devices, do you know how to fix this?

Thanks!
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BEdmonds
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Re: Oneplus 3, chromecast and super hub 3

Anyone else having the same issue?
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Forum Team
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Re: Oneplus 3, chromecast and super hub 3

Hi BEdmonds,

Welcome to Virgin Media and welcome to our Community too, glad you've found us. 

The Chromecast does work with the most updated f/w version on Hub 3 so you should have no issues with this.
You may need to separate out the two frequencies though. Both 2.4GHz and 5GHz broadcast on the same network name (SSID) so I'd advise that you access the Hub GUI and change the SSID for one or both. The passwords can remain the same if preferred but changing the name should resolve this. 

Accessing the advanced settings on your Virgin Media Hub.

Once in please go to Advanced Settings > Wireless > Security. Alter the WiFi Network Name (for one or both of the frequencies) and click on Apply Changes.

Let us know if that helps or not Smiley Happy


Jen
Forum Team



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