Menu
Reply
  • 11
  • 1
  • 0
donttakeursh8t
Tuning in
60 Views
Message 1 of 2
Flag for a moderator

On top package but unable to use wifi

I am on top package but several times a day I loose All wifi signal and internet connectivity. Hub powered off and on again to re select channel but getting hump with this issue please help
0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
29 Views
Message 2 of 2
Flag for a moderator

Re: On top package but unable to use wifi

Hiya donttakeursh8t,

 

Thanks for taking the time to post on the community. It's nice to have you here.

 

My apologies that you are experiencing intermittent broadband connection. I can imagine how annoying this must be.

 

I've run some checks on your line and the downstream power levels are too high at + 14 dBV. I would like to book an engineer to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply