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iwkya
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On 100m, getting 9, with 40 ping.

See above Smiley Happy

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Superuser
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Re: On 100m, getting 9, with 40 ping.

are you testing wired or wireless - always test wired 


log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status [top right] - and post the downstream and upstream figures

____________________

Tony
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iwkya
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Re: On 100m, getting 9, with 40 ping.

Always wired man. Sorry should of posted them before but getting pretty sick of repeating myself to Virgin, and all they say is your power is to high, send an eng out then same next week. I'll wait for them to see this, pretty used to this shocking service - considering changing which is shame as I been with them since telewest.

 

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Forum Team
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Re: On 100m, getting 9, with 40 ping.

Hi iwkya,

 

Thanks for taking the time to post on the community. It's nice to have you here.

 

My apologies that you are experiencing slow broadband speeds. 

 

I've taken a look at your connection, the line and hub have come back as fine. However there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003604061 and with a review date of 14th December.

 

Do you get these speeds at all times of the day or just during peak hours?

 

Hope to hear from you soon

Sam


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