I have Virgin media broadband, set up by a Virgin engineer in 2011. I am using a Netgear N300 WNR 2000 router. I never got wireless connection for my desktop but once connected via cable, could get wireless on laptop etc. I recently updated to Windows 10. Not sure if that has anything to do with it but I can no longer get wireless on laptop. My virgin signal isn't even detected even in the same room. I pay a monthly subscription to Virgin. Not sure why I never got a Virgin router in 2011 but seems likely I need a new one now. The Netgear one is obsolete! Really would prefer wireless connection for desktop too as having cable to trip over isn't safe at my age. Should I get a new Virgin router or one from PC World? Any suggestions?
Welcome to our lovely forum, I am sorry you were having problems with the wireless on old equipment however I notice you have given us a call and now have one of latest hubs connected, fingers crossed that is all going well for you.