Now TV app on LG TV hardwired (not wifi) keeps freezing when i try to watch sport. I phoned Virgin and tech support said he say nothing when I persisted he said he say something would need to run a test and promised to call me back. That was 3 weeks ago and issue still happens??
Welcome to the forum and sorry to hear you're having trouble with Now Tv. I've just checked your connection and can see no issues from here. Your power levels, SNR and contention all look healthy. Is it only Now TV you're having trouble with or do other apps on the TV also freeze? if other apps freeze it's likely to be an issue with the connection between the TV and the hub, could you try a different ethernet cable to rule that out first of all?
I use now tv for live streams so it is most noticeable when it buffers and stops. It is happening to all apps less frequently as well. Also noticed a few times on playstation networks games.
I have been in contact with you technical team previously regards this and they claimed no line issue initially until i persisted then there suddenly was something they could see. He switch things off and on without explaining why then said needed to do some tests and would call me back.
I am still waiting on that callback (5 weeks ago??) and the explanations he gave were not satisfactory.
I would like someone to test this again as i believe there is a network issue affecting my service.