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Schwickster
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Not connecting 2G

We have a Super Hub 2 and have not been able to connect to the 2G network. 5G has been fine but the range isn't as big so have dead spots in our house.

Any suggestions how to fix?
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Forum Team
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Re: Not connecting 2G

Hey there Schwickster,

 

Thanks for posting and a big welcome to the community Smiley Happy

 

Really sorry to hear that you're unable to connect to your 2G wireless network, are you getting a specific error when you attempt to connect or is it jus that the 2G network isn't broadcasting?

 

It might help to change the operating wireless channel of your 2G network. We've got a helpful article here - Changing the Virgin Media router's wireless channel / frequency that will show you how to sign into your Superhub and make the changes.

 

Please let us know how you get on.

Take care.

Heather_J

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