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Message 1 of 2 (41 Views)

No wifi

I have internet connection via ethernet but it won't emit a Wi-Fi signal
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Registered: ‎04-07-2016
Message 2 of 2 (14 Views)

Re: No wifi

Sorry to hear about this Elsie231,

 

I've located your account and post-refresh, the equipment levels show no cause for concern.

 

There does, however, appear to be an SNR fault within the area, causing intermittent service under the fault ticket F005314229, with a review set for 01/06/2017.

 

I definitely recommend Changing your Virgin Media Hub's wireless channel in order to potentially strengthen this type of connection.

 

Nat_J


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