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museumsteve
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No wifi lights on SH2

Hi guys

Hope someone can help or point me in the right direction.

I've never bothered looking at wifi from our superhub as we use as a router and it hard wire feeds an access point in the front room (SH is on other side of the house), Today we wanted to activate and start using wireless from SH but there's no wifi lights come on on the hub. Have checked the settings and wifi is turned on. have turned off, reset, soft and hard hub reset but still no wifi lights.

Is it likely to be faulty hardware?

Thanks in advance for any help

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Re: No wifi lights on SH2

Hi museumsteve,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your Superhub 2.

 

It sounds like it may be an issue with the hardware. During my investigation, I've also discovered an issue with your Downstream Power Levels. I'd like to send a technician to get this sorted so I've sent you a private message (purple envelope at the top right of your screen) to arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: No wifi lights on SH2

Hi museumsteve,

 

Sorry again for the trouble!

 

As I mentioned in the thread, I'd like to send a technician to take a look at your Superhub 2 and adjust your levels.

 

Our appointments range from 8-12, 12-4, or 4-7 Monday to Friday and between 8-12 and 12-4 on a Saturday. Would any of those work for you, giving a few days notice?

 

We'd just need to ask that someone over the age of 18 is at home.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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museumsteve
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Re: No wifi lights on SH2

Hi Josh

I assume this didn't come as a message, just a reply on the forum.

Happy to make an appointment. I'll have to check my work rota for next week and get back to you Friday if that's okay

Thanks

Steve

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Re: No wifi lights on SH2

Hi Steve,

 

Really sorry about that, meant to be a private message!

 

I've sent you a private message so we can continue privately.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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rbarkley82
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Re: No wifi lights on SH2

I'm having same issues... Except on SH3
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