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Princess80
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No wifi and preparing channel info 25%

Hi, our virgin media box and wifi is down, have tried rebooting a few times but no joy. (Error preparing channels, the wifi icon is green and has a green flashing by light below it)
Please advise
Sarah
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Forum Team
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Re: No wifi and preparing channel info 25%

Hi Princess80,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your services.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


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