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clajak
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No wi-fi and slow broadband

Left sky because of slow broadband and now have same problem and most of the time no wi-fi. If i do get wi-fi its too slow to watch youtube videos. Broadband drops out constantly even though the main pc is connected by ethernet. Only had Virgin for a week and already regretting it. Can't get through to customer services either

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Re: No wi-fi and slow broadband

Afternoon clajak,

 

Welcome to the community and thanks for posting.

 

My apologies you are experiencing issues with your broadband connection.

 

I've taken a look into this for you and can see that the downstream power levels are too high. As this can have a impact on your connection, I would like to arrange an engineer appointment to adjust these for you. I have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. 

 

Hope to hear from you soon

Sam


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