Hi SAM it appears to be a network problem with no signal or mobile data. I am able to access wifi. I have tried a new SIM that was sent to me but no change. I have done a manual search which shows Virgin networks but a message comes up "cannot connect to network try again later" and sometimes "to check your SIM is inserted properly"
I'm sorry to hear that your mobile service isn't working. Sam has asked me to have a look into this for you. Thanks for letting us know that you have already tried a new SIM card.
Are you getting this problem all the time or only when at home or in certain areas? If you are only getting the network issue in a certain area, enter the postcode into the Virgin Mobile Coverage Checker to see how good the signal is supposed to be in your area. Also try the EE service checker to see if there are any known network issues.
Also, please try your SIM card in a different handset. Does this make a difference?
If you are still experiencing a problem with this, I will need to take more information from you, so that I can investigate this further. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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