I have been without any broadband connection for a couple of hours. Have tried all the necessary tests. Called VM twice only to be cut off after 20 mins. Is someone Gona fix this or shall I cancel my services.
I am in a similar situation. No internet via broadband cable when I got home last night. Today I am at work so cannot check. However, I am more than disappointed with Virgin and the way it deals with these situations. It was impossible to talk to anybody. The telephone system sends you in circles. In the end, I was told I would need to wait 5 mins but I had to wait 20 mins or more before they cut me off. As I had no internet connection, my only option was to phone. In the end I had to give up. How can Virgin treat their customers so badly? Today I tried to contact Virgin but no luck yet again. The chat facility also does not work as they say they are too busy. So I still do not know if there is a problem with the internet in my area or not. I have not received any notifications of any sort. Can anyone advise? I live in Andover Hampshire. I really am Very Disappointed with Virgin.