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Aishabbz10
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Message 1 of 6
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No internet.

I have been without any broadband connection for a couple of hours. Have tried all the necessary tests. Called VM twice only to be cut off after 20 mins.
Is someone Gona fix this or shall I cancel my services.
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Forum Team
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Message 2 of 6
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Re: No internet.

Hey Aishabbz10,

 

Thanks for joining the community Smiley Very Happy

 

Apologies for the loss of service, let me get this sorted for you.

 

I'll more than likely need to arrange for an engineer to call around. I'll drop you a PM (purple envelope, top right) with the appointment info.

 

Speak with you soon,

Take care.

Heather_J

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Aishabbz10
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Message 3 of 6
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Re: No internet.

Hi heather. Overnight the internet is back but Ther are times Wer it still goes off temporarily. ? For a few mins.
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Forum Team
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Re: No internet.

Hey Aishabbz10,

 

Thanks for getting back to me so quickly Smiley Very Happy

 

I've just noticed that a short term fault in your area, it's due to be resolved by around midnight.

 

Could you please post back to me tomorrow and let me know if you're still having problems so I can check again.

 

Thanks for your patience,

Take care.

Heather_J

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VeryDisapponted
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Message 5 of 6
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Re: No internet.

I am in a similar situation.
No internet via broadband cable when I got home last night.
Today I am at work so cannot check.
However, I am more than disappointed with Virgin and the way it deals with these situations.
It was impossible to talk to anybody. The telephone system sends you in circles.
In the end, I was told I would need to wait 5 mins but I had to wait 20 mins or more before they cut me off.
As I had no internet connection, my only option was to phone.
In the end I had to give up.
How can Virgin treat their customers so badly?
Today I tried to contact Virgin but no luck yet again. The chat facility also does not work as they say they are too busy.
So I still do not know if there is a problem with the internet in my area or not.
I have not received any notifications of any sort.
Can anyone advise? I live in Andover Hampshire.
I really am Very Disappointed with Virgin.

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Forum Team (Retired) Adam_L
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Message 6 of 6
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Re: No internet.

Hi VeryDisapponted, 

Thanks for posting! I am sorry to hear about your issues with having no internet. I apologise for any inconvenience caused. 

I have tried to test your connection from here but I was unable to locate any of your details via your forum account, in order to proceed with diagnostics, I will require some information from you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with diagnostics, please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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