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Bapagirl
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No internet

Hi since yesterday night I don't have Internet connection. I am.am from Peterborough area. Can someone explain me what is happening? Thanks
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Superuser
Superuser
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Message 2 of 6
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Re: No internet

hiya @Bapagirl welcome to the virginmedia community forum, would be worth checking -> https://my.virginmedia.com/faults/service-status for regional/national faults, since it will be a few days for the forum admin to check the connection, also what lights are showing on the hub?
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Bapagirl
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Re: No internet

Hi Paul. It is showing a green light and I have tried to restart it a few times but it still doesn't work.
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Superuser
Superuser
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Re: No internet

what green light is on, is it flashing?
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Bapagirl
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Re: No internet

Yes is flashing and it's the one that normal is blur and also the WiFi icon has that green light.
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Forum Team
Forum Team
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Re: No internet

Hello Bapagirl,

 

Sorry to hear you were without a broadband connection and I would like to welcome you to the community.

 

Thanks paultechy for your help and advice Smiley Happy

 

I have located your account Bapagirl and everything seems to be back online so please let me know if you're still experiencing any issues and I'll look into it for you.

 

Kind regards

Rose
Forum Team


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