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AngCSmith
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No internet since 7pm NE32 area

Had no internet since 7pm in Jarrow, have been told by CS it is an area issue, is this getting fixed?
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AngCSmith
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Re: No internet since 7pm NE32 area

Issue still not fixed in NE32 area. Internet dropping in and out since 3pm.

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Re: No internet since 7pm NE32 area

Hi AngCSmith,

 

Thanks for posting!

 

Sorry to hear you've had trouble with your connection.

 

I've located your account and I can see the Superhub is online and functioning well. Are you still experiencing any issues?

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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AngCSmith
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Re: No internet since 7pm NE32 area

Hiya Josh,

It was down again this evening for an hour (7pm) no internet at all, constant green arrow on the router, had internet the last week but packet loss, lag and disconnects. Keep being told by CS that it's congestion in the area but seems more than that.

Thanks for the help!
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Re: No internet since 7pm NE32 area

Hi AngCSmith,

 

Thanks for getting back to me!

 

I've checked and I can't see any open network issues at the moment and your Superhub stats look great.

 

Keep and eye on it over the next 24hrs and let me know if it goes down again.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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