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No internet for day been told I'll get a tech in 11 days!

How is this right for weeks this terrible service has been going down and now I've been told I can wait 11 days to get a tech out.

This month will be the last payment you get from us I urge you all to leave asap
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Forum Team (Retired) Adam_L
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Re: No internet for day been told I'll get a tech in 11 days!

Hi Jamiecrantoon, 


Thanks for getting in touch to let us know about your connection being off and being told you have to wait 11 days for an engineer, I sincerely apologise for any troubles incurred.

I have tried to have a look at things from here and see what's going on for you, however I was unable to locate any of your details via your forum account. I will need some information from you in order to proceed with diagnostics.

 I will send you a PM (purple envelope at the top) detailing what's required to proceed with diagnostics, please respond to me there and I'll get this sorted for you.

Take care, 



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