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lesley1511
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No internet connection

At the start of every single day we need to reboot router , every morning we wake up to no internet connection and our router has to be turned on and off.  Had numerous calls to Virgin support but no answers

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Re: No internet connection

Morning lesley1511,

Welcome to the community and thanks for posting.

My apologies you are having an issue with your broadband connection. 

I would like to check your connection in more detail, however I was unable to locate your account. If you can send me a Private Message confirming your name and address, I can look into this.

In the meantime, do any lights change on the router at all? Does it show on your devices that they are connected to the network?

Hope to hear from you soon

Sam


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