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agm32
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No internet connection on alt frequency 2.4g or 5g

When I reset my super hub 2 ac the internet connection disconnects on the other frequency so I either have on 5g or when I reset it is on 2.4g and disconnected from 5g!
Any ideas
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deviousiphone
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Re: No internet connection on alt frequency 2.4g or 5g

Are all the lights blue on the front of the hub? Does the internet work with devices connected by wire?
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deviousiphone
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Re: No internet connection on alt frequency 2.4g or 5g

If you reset your hub your wireless will obviously disconnect, whats likely happening is you have setup your laptop or device with the passwords for both the 2.4ghz and 5ghz signals, so its probably just connecting to the first known network it sees

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agm32
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Re: No internet connection on alt frequency 2.4g or 5g

Yeah nice idea but they both work for a while and then the network connection disconnects?
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deviousiphone
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Re: No internet connection on alt frequency 2.4g or 5g

So your wifi is dropping out basically? Have you tried changing the wireless channels to see if its not your next door neighbours router on the same channels and causing interference?
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agm32
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Re: No internet connection on alt frequency 2.4g or 5g

It's not that either as devices will join network but there is no internet connection.
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deviousiphone
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Re: No internet connection on alt frequency 2.4g or 5g

Are all the lights blue on the front of the hub? Does the internet work with devices connected by wire?
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agm32
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Re: No internet connection on alt frequency 2.4g or 5g

All lights blue and devices still connected on alternative frequency in this case 5g but if I reset they both work for a while and then 5g would not connect to internet but 2.5g would??
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deviousiphone
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Re: No internet connection on alt frequency 2.4g or 5g

Hmm the only thing I could suggest you do is give the Hub a hard reset by holding the reset button down with a pin for 20 seconds and see if that flushes the issue away, otherwise it could maybe be a hub problem with the hardware itself, it might be worth waiting to see who has any other opinions here in case this is a known issue or anything like that
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Forum Team
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Re: No internet connection on alt frequency 2.4g or 5g

Hey agm32,

 

Thanks for posting and welcome to the forum Smiley Happy

 

Apologies for your recent connection problems, I'm pleased to see that you're now back up and running.

 

Thanks again for using the forum, please stick around and let us know if we can help with anything else.

 

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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