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Tricky4000
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No internet connection for 1 week

Hi all
I have now been waiting a week for my broadband to be fixed and to be told today I now have to wait till 2nd march for a technician. Has anybody had to wait this length of time. Customer service stinks. Never had so much bull thrown at me. I.e will be fixed in next 2 hours. Believe it when I see it. Seriously considering moving away from them.
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Forum Team (Retired) Adam_L
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Re: No internet connection for 1 week

Hi Tricky4000, 

Thanks for the post! I am sorry to hear about your issues with no connection for 1 week. I apologise for any inconvenience caused.

I have tried to test your connection from here but I was unable to locate any of your details via your forum account. In order to proceed with diagnostics I will need some information from you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with diagnostics, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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