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Ewela
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No internet an engineer needed

Hi,

I have had no internet from Thursday 16th Feb . I called up to your customer service team on Sunday and they couldn't help me  and they said they will book an engineer asap.I was told that I would receive a text or a call with a date when an engineer can come  and resolve an issue but I haven't. Can anyone working for Virgin media confirm if the engineer has been booked or do it now. I working from home sometimes and need internet back ASAP. And it's nearly a week without internet so I will pay for nothing now???

Thanks 

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Forum Team
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Re: No internet an engineer needed

Hi Ewela, 

 

Welcome to the forums, I am sorry you did not get a text message to advise of this. The connection looks to be working from this side so apologies that you cannot get online, is this on a wired or a wireless connection?

 

I will take a look now and then PM you the details. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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