No internet access since early hours of Sunday morning in CM21
12-12-201610:12 - edited 12-12-201610:21
Had no internet access since early hours of Sunday morning. Service status when you dial through and on the website for my location not particularly helpful. Just says we are aware of the issue and an engineer is on his way. Which is what it has said since Sunday morning.
It says the issue is really complex, but again offers no detail as to what the complexity is. Estimate of fix is 6pm tonight, which seems a bizarre estimate, in that if no detail on the complexity is shared, how are we to know whether that estimate is realistic at all.
All very frustrating when often service for me has been very good indeed. So why the sudden massive outage here without some clarity over what is actually going on. I appreciate not all customers might really care. But I'd certainly welcome some detail, in that I am technically savvy to understand it.
Re: No internet access since early hours of Sunday morning in CM21
12-12-201610:18 - edited 12-12-201610:22
Well I am sure pure coincidence, but the connection has literally come back up a couple of minutes after I posted this. So out of action for over 24 hours and then back on. Would love to still know what the problem was.