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me_54m
On our wavelength
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No internet access. Superhub 2 resetting to factory.

My parents internet access keeps dropping out. I am able to access the router interface but not the internet.

The log gives a long list of critical errors (here's the jist from having to type them into my phone):
Started unicast ranging no response received T3 timeout
SYNC timing syncronisation failure - failed to recive mac sync
Sync timing syncronisation failure - failed to aquire qam/qpsk symbol timing
Recived response to broadcast maintenance request but no unicast maintainance opportunities received.
Unicast ranging received abort response.


The other issue is that the router keeps resetting to the factory setting and is not saving SSID or admin password etc.
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Forum Team
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Re: No internet access. Superhub 2 resetting to factory.

Hi there me_54m,

 

Thanks for posting back on the community.

 

I'm sorry to read you are having issues with the broadband connection.

 

As there is a fault with the router resetting back to factory settings, I would like to send you a replacement router. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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