Menu
Reply
  • 3
  • 0
  • 0
Vanega
Joining in
51 Views
Message 1 of 2
Flag for a moderator

No connection

I run the test as I have not connection at all and seems everything is fine. All the lights of my modem super hub 2ac are fine and even my tablet say I'm connected but I can not open any web
0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
20 Views
Message 2 of 2
Flag for a moderator

Re: No connection

Hi Vanega, 

Thanks for the post! I am sorry to learn of your issues with no connection, I apologise for any inconvenience caused.

I have run some checks from this side and I noticed that there's a number of T3 time outs inside the Hubs logs. An engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply