Thanks for the post! I am sorry to learn of your issues with no connection, I apologise for any inconvenience caused.
I have run some checks from this side and I noticed that there's a number of T3 time outs inside the Hubs logs. An engineer will need to attend in order to resolve this for you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll get this sorted for you.
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