Quickest way is got VM website and check status for your postcode area - (using a mobile) then if poss log-in and select option to check your kit out - then enter the results here if need be ... ZVNK ...
alyboy wrote: had no connection for 24 hours now. not acceptable at all
Have you called VM and reported the fault?
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I've had the same problem randomly over the past few weeks but it only lasts a minute or two. Try using a different cable if you have one, (the cable that goes from your router to the box on the wall) because it might be damaged and that's what's causing the problem
right so apparently after telling me my internet would be working by 2pm today, they now told me they need to send an engineer out... next wednesday! so i'll be without any service for over a week. great company