Hi Jen I have tried resetting a number of times. Called 150 for help on the wireless signal which drops out every now and then visited the local virgin shop for advise. Still no better. The shop said I need to try a superhub 3. The support on 150 have said they change the channel promise its better works for about 30 mins then back to the same problem. They don't think a new box will help but its the only thing I havnt tried but they dont seem to want to replace it
Well I'm up for trying a new Hub. If nothing else it will at least eliminate that from the equation so we can look at other options.
I shall need to check your account details so please reply to my PM (purple envelope icon, top right of page) and I'll get a new Hub sent out to you