Thanks for letting us know that you have no broadband connection, I apologise for any inconvenience caused.
I've tested your connection from here and I can see that all of your downstream power levels are too low and you're only locking onto one upstream channel and the power level for that is too high.
An engineer will be required to attend in order to proceed with resolving your issues.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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