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mrspedro
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No broadband or TV

I am a new member of Virgin and in less than a month I have low broadband (up to 30mbps) instead of the 200 I'm paying for. It was confirmed working when engineer came out. Apparently it wasn't connected to the cables in the points, however its now back down to max 25mbps.

As of sunday 5th Dec, I now have NO broadband, NO TV (error codes of C133). Only to be told that no-one can help me and an engineer needs to come out to investigate. So no TV and internet when my daughter is going through GCSEs as well!!!!!

Only option for an engineer is 8-12 or 12-4. Does everyone who owns virgin only work nights?! As a single working parent I am not home from work until 5pm but no-one can help me? I am appalled at the service I am getting

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Re: No broadband or TV

Hi mrspedro,

 

Welcome to the Community!

 

Sorry to hear you've had trouble with your TV and broadband!

 

I've located your account and run a diagnostic on your equipment. Everything is looking great at the moment, all the levels are where they should be.

 

Are you still experiencing any issues with your services?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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