Ramseshadri, I can confirm, still no internet since 28th Jan in NW9. TV is working in my case.
Broadband status on VM site is Green "No broadband issues" - but no internet at home.
Router diagnostics reports "Registration failure" and "DS Scanning" status stays a while.
Sat 28 - Lost internet, called support. Was told that it should be fixed on 30st by 12 noon. I signed for "Work status updates".
Sun 29 - Internet appear for whole day
Mon 30 - No internet.
Got message from VM saying "We've fixed the network problem". I still have no internet. Everything rebooted including router as requested by support; Diagnostics on VM site reported that "Probably my equipment is off". Really? I have everything connected and rebooted few times in appropriate time frames.
Requested for HELP (in messages);
Got response to restart everything and try again after 30 minutes;
Restarted, waited - no internet;
Requested for HELP again;
Got response "We'll do another check before tomorrow";
Wed 01 - No internet.
Called them 03454541111 and had an auto-message saying they experience problems with broadband in area.
Got message with auto-booked appointment for 6 Feb 12pm-4pm. 5 more days expected to be without the internet *sigh*.
8 days going t be without the internet - this is not acceptable. Amazon, Netflix etc. all subscriptions are just a waste of money!
P.S. To be honest, I'm pretty satisfied with the broadband speed and up time (except this case).