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mtamara
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No broadband, day 2 - SG1 area

Hello,

We have no Internet connection since yesterday 2pm. None at all.

The guy on the phone was quite vague mentioning some ' technical issues' that affected 'not only ' us -- and  this 'hopefully' would be resolved by the morning of 1st of April (two days without a signal! - seriously, VM? Or is this a sort of a 1st April joke? )

The 'check status' page for my postcode shows ' good service' and no known issues with broadband.

And still -- no connection. None at all.

Any comments, VM?

 

 

 

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Re: No broadband, day 2 - SG1 area

Hi mtamara,

Thanks for posting!

Really sorry to hear you've had trouble with your connection.

I've checked your account and it seems the issue was caused by a network fault - F005204477. I've run a diagnostics on your equipment and it's all back online now.

I'm really sorry again for the trouble.

All the best! Smiley Very Happy

Josh


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