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No broadband VM No help

We have had problems with our VM broadband since christmas , after many many fruitless phone calls to VM they finally sent out a new router . It DOESN'T WORK. We have now been without broadband for over 24 hours and have been told an engineer can't come out for over a week. This is nothing short of ridiculous.
**I dont feel I have to defend VM, cos I dont work for them, so my opinions really are my own. **
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: No broadband VM No help

Hi Ragdoll, 

Thank you for taking the time to post! I am sorry to hear about your troubles with having no broadband connection even after receiving a new Hub, I apologise for any inconvenience.

I have tried to test your connection from our side but I was unable to locate any of your details via your forum account. In order for me to proceed with diagnostics, I will need to confirm a few details with you. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed. 

Please respond to me there and I'll get this sorted for you.

Take care,



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