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Ross_rjb
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No broadband Tick flashing - arrow green permanent on or flashing

Hello,

First post. I have a super hub 2ac router with all the lights on. The 2.4ghz light flicks occasionally. The tick flashes rapidly, the arrow normally is permanently on green but does sometimes flick. The power light is on permanently.

I have booked an engineer but they can't come till next Tuesday - not really ideal. Fortunately I only have a couple of months left on contract so can jump ship!

Any help / suggestions would be great.

Thanks
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Forum Team (Retired) Adam_L
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Re: No broadband Tick flashing - arrow green permanent on or flashing

Hi Ross_rjb, 

Thanks for letting us know that you're having issues with no broadband service. I apologise for any inconvenience caused, I will do my best to help resolve this for you.

I have tested the connection from here and I can see a number of time outs inside the Hubs logs, I would like to arrange for an engineer to attend and investigate this further for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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