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aceatco
On our wavelength
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No Wi-Fi for a Week

My SuperHub 2 broke last Satuday, no wi-fi. The desktop that is wired to it (which I am using now) is OK. Tried all sorts of reboots/resets to no avail.

Engineer cannot come until this Saturday, very frustrating!!!

Is it likely to be another SuperHub 2 or is 3 now the one to have?

Also, why cannot I log into the router on the desktop via 192.168.0.1 to see what's going on?

Steve
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Superuser
Superuser
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Message 2 of 7
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Re: No Wi-Fi for a Week

It may be worth doing a factory reset of the SH2, bearing in mind this will reset all passwords \ SSIDs back to their default values and any Port Fprwarding rules and MAC reservations will be lost unless backed up beforehand.

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stevedh2
Knows their stuff
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Re: No Wi-Fi for a Week

sounds like the router could have semi crashed or something. Have you tried a pinehole reset?

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aceatco
On our wavelength
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Message 4 of 7
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Re: No Wi-Fi for a Week

Thanks both. Yes, done the pinhole reset, several times! Been reading comments about the SH3. It seems not to be without problems?? I need port forwarding.
Steve
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Superuser
Superuser
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Message 5 of 7
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Re: No Wi-Fi for a Week

I take it the factory reset was a sucess and your passwords and all that reverted to their default values, the FR can be a bit finnicky.

If you want "advanced" features for your network I would think about getting a decent third party router and put the basic entry level hub into modem mode.

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aceatco
On our wavelength
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Message 6 of 7
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Re: No Wi-Fi for a Week

The factory reset did not work, there is still no wi-fi and I cannot telnet into the router (SH2).

Port forwarding worked fine for me on the SH2, I assume it will on a SH3?

Steve
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: No Wi-Fi for a Week

Hi aceatco, 

Thanks for the post! I am sorry to hear about your persistent issues with no WiFi connection on your Hub, I apologise for any inconvenience caused.

I have tested your connection from here and I can see that all of your downstream power levels are too high and have caused a number of T3 time outs inside the Hubs logs as a result. I would like to arrange for this to be investigated further for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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