Thanks for letting us know about your issues with no WiFi connection, I apologise for any inconvenience caused.
I have tested things from here and I can see that there's a lot of T3 time outs inside the Hubs logs, I would like to arrange for an engineer to attend in order to resolve this for you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.
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