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abernardobr
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No VPN PPTP Access on Hub 3

Bellow is the info for my Virgin Media Hub 3.0 device information

The information below shows the current status of this Virgin Media Hub 3.0.
Standard specification compliant:DOCSIS 3.0
Hardware version:4.01
Software version:CH7465LG-NCIP-4.50.18.20-3-NOSH
Cable MAC address:**:**:**:**:**:**
Cable modem serial number:DDAP60880EDF
System up time:33day(s)0h:54m:58s
Network access:Allowed

 

How can I set it up for PPTP VPN Access?

 

 

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Re: No VPN PPTP Access on Hub 3

Hi abernardobr,

Welcome to our Community though apologies for not reaching your post sooner.
For VPN access you'll need to enable PPTP throughput in the Hub settings. I'm not able to locate your Hub details from here and can't determine your Hub model from the information provided, so am unable to provide step-by-step instructions.
However this link - how to access your Hub's advanced settings - will explain how to login to the GUI. Just click on the Icon that represents the Hub type you have.
 

However, if you're using a Hub 3 you'll need to check the IPv4 firewall protection option (under advanced settings > security > firewall) but de-select the other 3 options.

Or enable modem mode and connect your own router to the Hub.
The PPTP passthrough option should be included in a future firmware upgrade but the above should suffice as a workaround in the meantime.

Hope this helps Smiley Happy


Jen
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abernardobr
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Re: No VPN PPTP Access on Hub 3

Thanks for the response Jen_A.

The version I have has advance settings that I can access but it does not have Modem Mode. In the Advanced Setting I do not have access to PPTP throughput.

I have also unchecked all the items in the Firewall (However, if you're using a Hub 3 you'll need to check the IPv4 firewall protection option (under advanced settings > security > firewall) but de-select the other 3 options.) to no avail.

So, I am note sure if I should just ask virgim to change my hardware or if there anything else I can do.

Tks,

Augusto Pissarra

 

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Re: No VPN PPTP Access on Hub 3

Sorry that that didn't help.

Let me take a look at your package/Hub detail so I can determine whether or not a previous Hub model can be sent out. Please reply to my PM (purple envelope icon, top right of page) and I'll see what I can do Smiley Happy


Jen
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ficus
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Re: No VPN PPTP Access on Hub 3

hi ,

I have exactly the same problem, trying to setup a PPTP connection. I have trying short term solution advice but didn't work out.

Here are the details below:

Virgin Media Hub 3.0 device information
The information below shows the current status of this Virgin Media Hub 3.0.
Standard specification compliant:DOCSIS 3.0
Hardware version:4.01
Software version:CH7465LG-NCIP-4.50.18.20-3-NOSH
Cable MAC address:**:**:**:**:**:**
Cable modem serial number:DDAP60920141
System up time:30day(s)6h:51m:18s
Network access:Allowed
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