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crazycj97
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No Ranging Response received - T3 time-out

Hi there just wondering if anyone could help me, for some reason in the past week or so any time i'm trying to play any sort of online game it will work for about 5 minutes then just disconnects and I've went into the router status and found on network log any time it cuts out it comes up with no ranging response received - T3 time-out I'm struggling to understand as to why this is happening as its never happened before so I'm just wondering if anyone would be able to give me a hand with this.

 

kind regards chris

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deviousiphone
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Re: No Ranging Response received - T3 time-out

Sounds like a power level issue, are you able to post the stats from the hub for the downstream, upstream and perhaps the log itself (sometimes the log can show up lots of errors when it has become full) so worth adding those just to rule it out
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crazycj97
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Re: No Ranging Response received - T3 time-out

i will try to sort that just now Smiley Very Happy 

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crazycj97
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Re: No Ranging Response received - T3 time-out

fianlly sorted the screenshots sorry that took so long but here is all the things requested Smiley Very Happy

 

 

 

Capture.PNG#2.PNG

 

[MOD EDIT: Inappropriate Image removed (contains IP address), please review the Forum Guidelines]

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crazycj97
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Re: No Ranging Response received - T3 time-out

 

many apologize did not notice the ip till upon waking up still looking for help on this situation can anyone be of assistance?  

Capture 3.PNG

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Forum Team
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Re: No Ranging Response received - T3 time-out

Hi crazycj97,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing issues with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004653152). Our technicians are working to get this resolved and have set a review date of 5th April 2017.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


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