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Holliday221
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No Ethernet and Slow wifi

After last night my Ethernet connection has completely stopped. It's basically saying my PC can't obtain the IP information from the router. I have reset windows 10 network settings several times, reinstalled my Ethernet adapter drivers, reset the router, turned off the PC at the plug etc. I can connect to the router on my phone via WiFi but the connection is extremely slow.

Any idea what could be causing this issue would be great, cheers.
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Holliday221
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Re: No Ethernet and Slow wifi

Bump.

I've tried my old laptop via Ethernet and wifi and it worked for about 10 minutes but suddenly stopped, and wifi is now classed as 'limited' and Ethernet 'No internet'

The same goes for my phone, it can't connect to the routers WiFi.

Any help would be greatly appreciated as my wife uses the internet for work.
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Superuser
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Re: No Ethernet and Slow wifi

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status  - and post the downstream and upstream figures

____________________

Tony
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Holliday221
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Re: No Ethernet and Slow wifi

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)235000000243000000251000000259000000N/A275000000283000000N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedUnlockedLockedLockedUnlocked
Channel ID13141516N/A019N/A
Modulation256QAM256QAM256QAM256QAMUnknown256QAM256QAMUnknown
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.952000N/A6.9520006.952000N/A
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
N/AI=12
J=17
I=12
J=17
N/A
Power Level (dBmV)-0.76-0.86-1.48-1.77N/A-3.49-3.78N/A
RxMER (dB)31.7630.3128.3327.49N/A23.3523.65N/A
Pre RS Errors36715028720245357829380477723499N/A2820594118569N/A
Post RS Errors14014586874190673347648N/A2820127118565N/A

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID19N/AN/A20
Frequency (Hz)32600000N/AN/A25800000
Ranging StatusSuccessN/AN/ASuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)50.75N/AN/A52.25
T1 Timeouts4444
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000
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Superuser
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Re: No Ethernet and Slow wifi

downstream is a mess - SNR is out of spec - 2 channels are gone - upstream is also out of spec

will flag the post as theres nothing anyone can do here - it needs a tech

____________________

Tony
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Forum Team (Retired) Adam_L
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Re: No Ethernet and Slow wifi

Hi Holiday221, 

Thanks for getting in touch to let us know about your issues with your ethernet connection stopping and also the WiFi as well, I apologise for any inconvenience.

I have tried to run some checks on your connection from here, however I was unable to locate any of your details via your forum account. In order to get this sorted for you I'll need some information from you so I can arrange for an engineer to attend and sort the SNR for you.

I will send you a PM (Purple envelope at the top) detailing what's required to proceed, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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