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adhodgson
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New to VirginMedia, Hub3 modem only mode disconnects frequently

Hi,

 

Just joined VirginMedia after moving to London.  I have a Sophos UTM device that connects to the VirginMedia hub via Ethernet using DHCP.  Every day I use the system I get random disconnects that last for around 5-10 minutes.

If I unplug and plug back in the WAN cable from the UTM equipment to the Virgin hub I get reconnected.

I can sometimes access 192.168.100.1 to get the router status but more offen than not that won't work either.

I have read several posts from others which seem to indicate Ethernet dropouts, especially in modem mode.

Any suggestions?

Thanks,

Andrew.

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Forum Team
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Re: New to VirginMedia, Hub3 modem only mode disconnects frequently

Hello Andrew,

 

Welcome to the community Smiley Happy

 

I have located your account to run a couple of checks and there are some issues regarding your connection that I would like to send one of the team out to take a look at.

 

If you click on the purple envelope at the top right of your screen you will see a message waiting for you with further information.

 

Talk to you soon

Rose
Forum Team


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