New router I didn't ask for - new 12 months contract?!?!
VM text me to say equipment they sent me had not been used and I should send it back, as indicated in the instructions. I text them back and said I have no clue what you are on about, you've sent me nothing.
I then get another text 30 mins later from them saying that my router is old, out-of-date kit and I must go to this web-link to arrange for a suitable delivery slot for a replacement one, as the current one could stop working at any time. I went to the website but it failed to recognise me, even after I'd logged into MyVirginMedia. So, I called them and got India. After explaining it all the guy said "so you want to upgrade you package" ... no I said and explained everything again ... "so you want to upgrade your router ... we can't do that I'm afraid, you only get a new hub if you are on vivid 200". No I said, YOU text me saying I had to. "Well, we can but we'll have to charge you". I said, look, I don't give a monkeys whether I replace the router or not, but you lot said I had to! Eventually he puts me through to someone in the UK who instantly seems to know all the relevant information that the previous guy was clearly missing and said "oh yeah, you must have a new hub, lets arrange a date/time, so I do - it's coming later, fingers crossed! She couldn't explain why the guy before knew nothing, why the website failed to recognise or why it wasn't all arranged via automated text messaging system, as should have been the case.
Then yesterday I get an email out of the blue with zero explanation of why I've got it, but basically saying "It's time to sign your revised Virgin Media contract.
Before you go searching for a pen, you’ll be pleased to hear you can just e-sign online.
It's easy... "
Looking very closely a the little icons on the document they appear to be asking me to sign a new 12 month contract for broadband, which of course I won't be doing. I can only assume this is because you are sending me a router I could do without. If VM insist I must have this new router then fine, but I'm damned if I'm going to sign a new 12 month broadband contract for the privilege!
Re: New router I didn't ask for - new 12 months contract?!?!
Well I had to ring up to change my package as the price had jumped again & was teetering on £60 a month once more, so I've chopped down the TV & broadband even further. As a result I'm on a new 12th months contract for the lot & so assume whatever that other email/contract was about, it's irrelevant now. But thank you, I did at least get a pm & offer of help from Karen via the forums