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Ranjith
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New connection - flashing red light

Hi,

Just got the new hub 3.0, I have done the connection as per the manual...however even after 3 hrs struggling to get connected...I had couple of calls to customer care...who have kindly scheduled an engineer for next week...I am very disappointed with the level of service...I have just upgraded from 70mbs to 200mbs...looks like now I will not have broadband connection for almost a week...I mainly work from home...because of this issue I will be forced to go on leave
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Forum Team
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Re: New connection - flashing red light

Hi Ranjith,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see that you've cancelled your technician appointment. Is everything working now?

 

I've run a diagnostic on your equipment and I can see an issue with your downstream power levels will likely cause problems. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to adjust your levels.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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