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procrx
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Network problems

Hi,

Having internet drops for last two months or so. Noticed that it dissapears when someone else connects to internet.
It dissapears 5 or more times a day, especially evenings and comes back after couple seconds.
It is really annoying as we do play online games and it keeps disconnecting from servers.

Waiting for any response.

Thanks
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Superuser
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Message 9 of 11
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Re: Network problems

your downstream power levels are to high. they will need lowering by an engineer
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Superuser
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Message 10 of 11
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Re: Network problems

Formatting is fine.

Your downstream power levels are a tad high and out of spec on a few channels.  VM will  need to take a closer look.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

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stevedh2
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Message 2 of 11
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Re: Network problems

Are you connecting wired or via wifi and does the other persons internet also drop?

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procrx
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Message 3 of 11
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Re: Network problems

There are 2 wired computers and one on wifi.

Yes, it drops for everyone in the house.
Thanks

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Superuser
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Re: Network problems

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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procrx
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Re: Network problems

Upstream US-1US-2US-3US-4Channel Type2.02.0N/AN/AChannel ID23N/AN/AFrequency (Hz)31000000 Hz24400000 HzN/AN/ARanging StatusSuccessSuccessN/AN/AModulationQAM64QAM16N/AN/ASymbol Rate (Sym/sec)51200005120000N/AN/AMini-Slot Size128128N/AN/APower Level (dBmV)44.8 dBmV45.3 dBmVN/AN/AT1 Timeouts00N/AN/AT2 Timeouts00N/AN/AT3 Timeouts22N/AN/AT4 Timeouts00N/AN/A

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procrx
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Re: Network problems

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 203000000 Hz 211000000 Hz 219000000 Hz 227000000 Hz 235000000 Hz 243000000 Hz 251000000 Hz 259000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 1 2 3 4 5 6 7 8 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 11.2 dBmV 10.7 dBmV 10.3 dBmV 9.6 dBmV 10.9 dBmV 10.5 dBmV 10.2 dBmV 9.6 dBmV 40.9 dB 41.1 dB 40.8 dB 40.4 dB 40.8 dB 40.4 dB 40.6 dB 40.3 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)
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procrx
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Re: Network problems

Network Log

First TimeLast TimePriorityError NumberDescription
 16/01/2017 11:21:31  16/01/2017 11:21:31  Critical (3)  82000500  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
 15/01/2017 13:43:17  15/01/2017 13:43:17  Error (4)  68010400  DHCP REBIND WARNING - Field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
 16/01/2017 00:50:30  16/01/2017 00:50:30  Critical (3)  2436694078  TOD established 
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procrx
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Message 8 of 11
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Re: Network problems

Sorry, formatting looks bad. Any idea what can be wrong?

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Superuser
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Message 9 of 11
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Re: Network problems

your downstream power levels are to high. they will need lowering by an engineer
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Superuser
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Message 10 of 11
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Re: Network problems

Formatting is fine.

Your downstream power levels are a tad high and out of spec on a few channels.  VM will  need to take a closer look.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

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