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mikeme92
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Network dropping? router levels inc

Hi

We continuously keep getting the router losing connection every few hours or sometimes multiple times an hour. Are these levels ok? 

 

Upstream   US-1 US-2 US-3 US-4

Channel Type 2.0 2.0 2.0 2.0
Channel ID 8 7 6 5
Frequency (Hz) 25800000 32600000 39400000 46200000
Ranging Status Success Success Success Success
Modulation 16QAM 16QAM 16QAM 16QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 4 4 4 4
Power Level (dBmV) 39.21 39.00 40.00 42.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 1 1 0
T4 Timeouts 0 0 0

0

 

Downstream DS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8Frequency (Hz)427000000411000000419000000435000000443000000451000000459000000467000000Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLockedChannel ID31245678Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAMSymbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000Interleave DepthI=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17Power Level (dBmV)7.748.117.987.638.098.177.156.53RxMER (dB)38.2638.6138.2637.9438.6138.9838.2638.61Pre RS Errors2991071996921893918957920Post RS Errors282977996920893917956919

 

17/11/2016 18:31:58 GMT 17/11/2016 18:31:58 GMT Error (4) 68010302 DHCP WAN IP - xxxx
17/11/2016 18:31:47 GMT 17/11/2016 18:31:47 GMT Warning (5) 66050310 Auth Success - Web login successful.
17/11/2016 18:31:06 GMT 17/11/2016 18:31:06 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
17/11/2016 18:31:06 GMT 17/11/2016 18:31:06 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
17/11/2016 18:30:53 GMT 17/11/2016 18:30:53 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
17/11/2016 18:28:27 GMT 17/11/2016 18:28:27 GMT Warning (5) 66050310 Auth Success - Web login successful.
17/11/2016 18:25:59 GMT 17/11/2016 18:25:59 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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mikeme92
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Re: Network dropping? router levels inc

Heres a speed result from speedtest too

Down -88

Up -12

ping 13

http://www.speedtest.net/result/5806406752.png

 

Quite far of what we are paying for...

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mikeme92
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Re: Network dropping? router levels inc

Any ideas?......... It completely dies so much, its pathetic..
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Re: Network dropping? router levels inc

Hi mikeme92,

 

Thanks for posting and a warm welcome to the community.

 

My apologies that you are having issues with your broadband connection.

 

I've taken a look at your connection, the power levels are within range, there are no faults reported and there have been no time-outs reported since the router has been online.

 

Have you noticed these disconnections/slow speeds since you last posted?

If so, does this happen on both wired and wireless devices?

Can you create a Broadband Quality Monitor please, as this will check the performance of your connection?

 

Let me know how you get on

Sam


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mikeme92
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Re: Network dropping? router levels inc

Hi

Yeah they are still continually happening, The wired completely dies and takes a few minutes before it comes back up so its definately not a wireless issue. Also having checked this lately, everytime it goes down the router is recieving no data through the WAN port. Not even recieveing 2kbps when it all goes down, simply pointing towards a recieving issue. 

 

Current setup is as follows

Virginmedia superhub 2ac - Asus AC66U. The asus router via wired will show less than 2kbps through wan when the internet dies. So definately looks like an issue between the VIrgin sending and asus recieving. 

 

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/f21524d5fcce91597047daa5fab30657-30-11-2016.html"><img alt="My Broadband Ping - Home monitor" src="http://www.thinkbroadband.com/ping/share-thumb/f21524d5fcce91597047daa5fab30657-30-11-2016.png" /></a>

 

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Re: Network dropping? router levels inc

Morning mikeme92,

 

Thanks for getting back to me.

 

With the BQM graph, if you can log into your router settings > Advanced Settings > Ping > and tick Respond to ICMP echo requests sent to WAN IP for this to work otherwise it is showing as 100% packet loss. That's my fault as I didn't mention this in my post, so my apologies for that.

 

Once you have done that re-post the BQM graph and we can take another look at this for you.

 

Speak soon

Sam


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mikeme92
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Re: Network dropping? router levels inc

hi 

Having checked the Superhub2AC when the internet went down, this is what was in the log

01/12/2016 18:18:47 GMT01/12/2016 18:18:47 GMTError (4)68000407TOD established
01/12/2016 18:18:36 GMT01/12/2016 18:18:36 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:18:29 GMT01/12/2016 18:18:29 GMTNotice (6)84000510Downstream Locked Successfully
01/12/2016 18:18:23 GMT01/12/2016 18:18:23 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/12/2016 18:16:38 GMT01/12/2016 18:16:38 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:38 GMT01/12/2016 18:16:38 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:38 GMT01/12/2016 18:16:38 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:38 GMT01/12/2016 18:16:38 GMTCritical (3)82000700Unicast Ranging Received Abort Response - initializing MAC
01/12/2016 18:16:38 GMT01/12/2016 18:16:38 GMTCritical (3)82000700Unicast Ranging Received Abort Response - initializing MAC
01/12/2016 18:16:38 GMT01/12/2016 18:16:38 GMTCritical (3)82000700Unicast Ranging Received Abort Response - initializing MAC
01/12/2016 18:16:23 GMT01/12/2016 18:16:23 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:22 GMT01/12/2016 18:16:22 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:21 GMT01/12/2016 18:16:21 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:20 GMT01/12/2016 18:16:20 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:19 GMT01/12/2016 18:16:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:18 GMT01/12/2016 18:16:18 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:17 GMT01/12/2016 18:16:17 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:16 GMT01/12/2016 18:16:16 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:15 GMT01/12/2016 18:16:15 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/12/2016 18:16:14 GMT01/12/2016 18:16:14 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

DOes any of this mean anything? Also you cant turn the respond to ping on when its being used in modem mode, And i've turned it on throught the asus router which is still showing 100% red (Packet loss)

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Re: Network dropping? router levels inc

Hi mikeme92,

 

Thanks for posting your network log, I appreciate it.

 

There has been a fault in your area which was causing intermittent connection, which has since been closed down as resolved.

 

Have you noticed an improvement with the connection at all?

 

If not, are you able to remove your Asus router and have a direct connection to the Super Hub to see if you get the same issue?

 

Speak soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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