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RD82
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Network drop out - regular error message

My network connection is repeatedly dropping out - sometimes just for short periods, other times for hours, then it seems to fix itself.

I see a common error on the hub -

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Any suggestions? As it is an intermittent problem getting someone out to fix something is problematic as the time I know it tends to happed is between 8 and 10 pm.

 

Thanks.

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stevedh2
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Re: Network drop out - regular error message

Hi, prob worth posting your levels on here.

It takes 1-2 weeks on here before a member of virgin staff will get to this.

Also just to confirm do you have the same problems wired and wireless

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RD82
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Re: Network drop out - regular error message

Not tried wired...but the problem does not seem to be the router as I can link with that wirelessly.
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Forum Team
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Re: Network drop out - regular error message

Hello RD82,

Thanks for joining the community Smiley Very Happy

Sorry to hear about your connection problems. I've taken a look at this but I don't see any errors this evening. Please test your hard-wired connection and let us know if you struggle with that too.

Looking forward to hearing back from you,

Take care.

Heather_J

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