Menu
Reply
Highlighted
  • 3
  • 0
  • 0
mack62
Joining in
96 Views
Message 1 of 5
Flag for a moderator

Network changed error message

Have an original SuperHub 1.  Supposedly 70 mbit service (best I have seen is 35).  Last few months, a lot of poor performance over wifi for all devices in the house.  Numerous times get a "Network Changed Error" message, dropped connections, very frustrating.  Have tried different channels, nothing seems to improve the reliability.  

0 Kudos
Reply
  • 12.48K
  • 353
  • 1.45K
Forum Team
Forum Team
78 Views
Message 2 of 5
Flag for a moderator

Re: Network changed error message

Hi mack62,

Sorry about your poor WiFi performance and thanks for reconfiguring your wireless settings prior to posting Smiley Happy

I suspect your Hub may be on it's last legs so have ordered a replacement for you. Details are:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Let me know how you get on Smiley Happy


Jen
Forum Team



  • 3
  • 0
  • 0
mack62
Joining in
76 Views
Message 3 of 5
Flag for a moderator

Re: Network changed error message

Thank-you!  I suspect the same.  

0 Kudos
Reply
  • 3
  • 0
  • 0
mack62
Joining in
63 Views
Message 4 of 5
Flag for a moderator

Re: Network changed error message

Modem arrived and is thus far more stable and much faster than the old one.

Thanks for the help. Smiley Happy
0 Kudos
Reply
  • 1
  • 0
  • 0
Seebee
Joining in
31 Views
Message 5 of 5
Flag for a moderator

Re: Network changed error message

Hi, 

I have exactly the same problem as mack62 - slow wifi, despite paying for the fastest connection, that keeps dropping and sending error messages despite us not being heavy users and I also have an original superhub - I really on the wifi connection for work, is it possible to try a replacement?

best wishes,  

 

0 Kudos
Reply