Hi hoping you can help, have been having problems with network dropping . It had been working fine but last few months started getting issues.
All devices will show that there is a good wifi connection but I often get signal hanging or the server cannot be reached screen, even though the devices show I am connected. All devices have exactly the same problem and its becoming increasingly frustrating when browsing the internet or when checking emails. It happens any time of day no matter how many devices are used, even my main computer which is wired suffers the drop outs
All devices (iphones & andriod phones) have the latest software updates and I regularly switch off the wifi router and reboot it.
Having read some threads on here it seems like there is an issue with my Virgin Media signal and it seems that a router upgrade may (or may not) resolve this issue.
Phoned tech support about a week ago & spent over hour trying to resolve problems as at that point we couldnt get connected at all on the 2.4ghz. 5ghz works fine. Managed to finally get connected that day but finding drop outs once again are getting worse. Think it is a router problem but dont have the time to spend another hour plus on phone! thanks in advance
Just thought I'd post downstream too, was told power level should be between -3 & +8, mine is sitting below this & my post RS errors keep rising, number is since contacted VM & after factory resit roughly a week ago
Power levels are actually okay- at those levels, given the SNR, should work fine.
Next time you reboot your HUB, screencap the DOWNSTREAM power levels screen and post, then again before you Reboot next time. Your post RS errors look high, which in itself is not an issue but if they are rising quickly over time could be indicative of a WAN side issue.
these are the levels now, that's in a few days its gone up, to be honest not sure what you mean about the rest, was waiting for someone from virgin to answer, everyone else that has had same problem with their internet dropping has had engineer call & mostly hub replacements. I dont have time right know to spend hours on the phone which happened last time I called
This is a community forum. In the first instances you will get responses from people like me that have experience with the issues that can arise on DOCSIS connections (which VM is). We then escalate to staff if its something that needs more advanced troubleshooting- which yours is.
Your post RS levels are rising , Ill flag for staff to run some diagnostics.
If you need an engineer it will can be arranged through here for you.
Set up the BQM as well. If there are WAN side noise issues (which I suspect is the case) it will show on that.
Sorry to hear you're having connectivity issues. I've just checked your connection and can see no problems from here, there are no area faults open, your power levels, SNR and area contention all look healthy. The RS errors rising is certainly a cause for concern however and think it best we get a technician out to check everything over.
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