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davidf88
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Network Issues Recently

I keep on getting intermittent connectivitiy issues recently which then results in my superhub rebooting itself. From the status page there appears to be a sync issue? :

 

2016-12-09 16:10:11.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:11.0084000700RCS Partial Service;
2016-12-09 16:10:11.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:15.0084020200Lost MDD Timeout;
2016-12-09 16:10:15.0084000700RCS Partial Service;
2016-12-09 16:10:15.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:15.0084000700RCS Partial Service;
2016-12-09 16:10:15.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:21.0084000700RCS Partial Service;
2016-12-09 16:10:21.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:25.0084000700RCS Partial Service;
2016-12-09 16:10:26.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:30.0084000700RCS Partial Service;
2016-12-09 16:10:30.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:30.0084000700RCS Partial Service;
2016-12-09 16:10:30.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:44.0084000700RCS Partial Service;
2016-12-09 16:10:45.0084000500SYNC Timing Synchronization failure - Loss of Sync;
2016-12-09 16:10:45.0084000700RCS Partial Service;
2016-12-09 16:10:45.0084000500SYNC Timing Synchronization failure - Loss of Sync;

 

Any thoughts anyone?

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davidf88
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Re: Network Issues Recently

Same issue today
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Superuser
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Re: Network Issues Recently

post the upstream and downstream levels from the hub

____________________

Tony
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davidf88
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Re: Network Issues Recently

Acquired Downstream Channel(Hz)
299000000
Locked
Ranged Upstream Channel(Hz)
25800000
Locked
Provisioning State
Online
 

 

 

  Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

12990000001.938.6256 qam13
23230000001.538.6256 qam16
33150000001.538.6256 qam15
43070000001.538.6256 qam14
52910000001.738.6256 qam12
62830000001.938.9256 qam11
72750000001.738.6256 qam10
82670000001.738.6256 qam9
92590000001.738.6256 qam8
102510000001.938.6256 qam7
11243000000238.9256 qam6
122350000002.238.6256 qam5
132270000002.738.9256 qam4
142190000002.938.6256 qam3
152110000003.238.9256 qam2
162030000003.538.9256 qam1

 

Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

425800000ATDMA36.364 qam64000005120
239400000ATDMA36.364 qam64000005120
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Forum Team (Retired) Adam_L
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Re: Network Issues Recently

Hi davidf88, 

Thanks for letting us know that you're having issues with your broadband being intermittent. I apologise for any inconvenience caused.

I have tested things from here and I can see that there's a number of time outs inside the Hubs logs and in order to resolve this an engineer will need to attend. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking.

Please respond to me there and I'll get this all booked and secured for you.

Take care,

Thanks, 

Adam.


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