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ATOZLANGFORD
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Network Drop Outs

I canceled VM due to a delay in Fibre speeds and was convinced to stay, insisting I should get consistently better speeds then competitors.

I received an upgraded hub. And now, I get internet drop outs. Since reinitiating service I continue to have the same issues as previous. Internet drop outs (green wifi symbol flashing & no connectivity) as well requiring to reset my box regularly.

Help! My husband and I work from home, interacting on video conferences to multiple time zones. Broadband is essential.
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ATOZLANGFORD
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Re: Network Drop Outs

Note this has happened on more than 3 occasions in the last 5 days on wifi.
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Superuser
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Re: Network Drop Outs


ATOZLANGFORD wrote:
I canceled VM due to a delay in Fibre speeds and was convinced to stay, insisting I should get consistently better speeds then competitors.

From a search of the forums it looks like the over utilisation problem that was affecting you at the beginning of 2016 is still open. F004147201 for slow speeds at peak times. The most current review date I can find is 05/07/2017. Not unusual for these to last 2 years+ before there's any sight of a fix.

To be sure that this is the cause you need to try a wired connection and see if you get the same problems, if you don't it could be a wireless problem. Try some wired speed tests at peak and off peak times.

If it is F004147201 that's causing your woes then I'd suggest changing provider (no matter what they tell you on the phone).

Dave.

Edited: For speeling mistooks.

 

 

 

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ATOZLANGFORD
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Re: Network Drop Outs

Network Log Date And Time Error Number Event Description

1970-01-01 00:03:09.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:18:18.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:18:58.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:18:58.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:19:11.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:21:04.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:21:47.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:21:47.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:23:49.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:26:46.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:26:46.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:28:49.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:32:09.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:32:09.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-06 14:34:13.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-09 12:21:55.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-10 08:46:23.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-10 17:29:23.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-10 17:29:28.0067070100DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:34.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Forum Team
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Re: Network Drop Outs

Hey ATOZLANGFORD,

Thanks for posting Smiley Happy

Sorry to hear about the connection problems you're getting at the moment.

I've taken a look at your Hub this evening and apart from the area fault that causes slow speeds, everything looks normal.

Does your hard-wired connection drop too, or is this only affecting your wireless?

Catch you again soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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