I canceled VM due to a delay in Fibre speeds and was convinced to stay, insisting I should get consistently better speeds then competitors.
I received an upgraded hub. And now, I get internet drop outs. Since reinitiating service I continue to have the same issues as previous. Internet drop outs (green wifi symbol flashing & no connectivity) as well requiring to reset my box regularly.
Help! My husband and I work from home, interacting on video conferences to multiple time zones. Broadband is essential.
ATOZLANGFORD wrote: I canceled VM due to a delay in Fibre speeds and was convinced to stay, insisting I should get consistently better speeds then competitors.
From a search of the forums it looks like the over utilisation problem that was affecting you at the beginning of 2016 is still open. F004147201 for slow speeds at peak times. The most current review date I can find is 05/07/2017. Not unusual for these to last 2 years+ before there's any sight of a fix.
To be sure that this is the cause you need to try a wired connection and see if you get the same problems, if you don't it could be a wireless problem. Try some wired speed tests at peak and off peak times.
If it is F004147201 that's causing your woes then I'd suggest changing provider (no matter what they tell you on the phone).