Hello, I've spent the best part of the evening trying to sort out my tivo box, every time I try to connect it a message comes up saying there's no ethernet connection (N27) But the Ethernet cables connected and its just a week old I've just started with virgin and I'm already dissapointed.
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service recently.
I've not been able to locate your account to run some tests on the set top box from our end unfortunately. So I can do that, could you respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page.