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Daytrader
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My old original superhub keeps resetting.....

I have been having problems for weeks now, with my old original superhub 1 resetting all the time(and reloading default hub settings), had this router forever it seems, i have been building my own pc's for like 15 years and quite technical i was reading a post where someone else was having same problem, and suggested contacting forum support team, as they will send out a new router for me, can this be done please, thx

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Forum Team (Retired) Adam_L
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Re: My old original superhub keeps resetting.....

Hi Daytrader, 

 

Hi Daytrader, 

Thanks for posting! I am sorry to hear that you're having issues with your router resetting itself, I apologise for any inconvenience.

I have tested things from here and everything looks great! No errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges. I believe your router to be at fault here rather than a networking issues causing this.

I would need to arrange for a new router to be sent out to you, I will need to confirm some details with you before I can arrange for this to be sent out. I will send you a PM (Purple envelope at the top) detailing what's needed.

Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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Re: My old original superhub keeps resetting.....

replied to your PM, thankyou.
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