Did you phone in to activate it?
Thanks for letting us know about your issues with your new Hub not working, I apologise for any inconvenience caused.
I have tried to test your connection from here however I was unable to locate any of your details via your forum account. In order to proceed with diagnostics I will need some information from you.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with diagnostics. Please respondto me there and I'll get this sorted for you.
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