I'm using a hard wired connection to my pc, i've spoken to an advisor via the chat and they asked me to change my router to modem mode, I have done but the problem still persists. Any ideas what it could be?
Could you do me a favour if your in modem mode still please connect to http:192.168.100.1 or if you went back to router mode http://192.168.0.1 now don't login to the router but click Router Status or similar, in there it breaks everything down, please copy the details from downstream, upstream, and network logs, don't worry about formatting
It seems to be a fact of life with virgin internet it is for ever going off line both wire of wifi, from messages various such as no connection to DNS server. I suspect the system goes off line for maintence perhaps and they don't tell you, very often late at night. I am feed up and going to find another provider, there is no perfect solution all providers have some problems.
Tried router back in router mode and the disconnects are a lot more frequent, just had 2 in a few minutes, was more stable in modem mode. no idea what any of this means but i guess it needs looking into.
Thanks for getting in touch to let us know about your issues with your internet disconnecting, I apologise for any inconvenience caused.
I've tested your connection from here and I noticed that your Hubs logs show a number of time outs inside, I apologise for any inconvenience caused.
I would like to arrange for an engineer to attend and investigate this further for you, I will send you a PM (purple envelope at top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
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